Terms & Conditions
For Students Attending Our Classes
1.1 While we make every effort to accommodate all students, we cannot guarantee placement.
1.2 If no space is available at the time of registration, the student will be added to a waiting list.
1.3 Places may become available during the academic year, but we are unable to predict when this might occur—it could range from a few weeks to over a year.
1.4 Places are allocated on a first-come, first-served basis, so we strongly encourage early registration.
1.5 Students who are enrolled at the time of our summer break will be given priority to continue in the new academic year.
2.1.1 Payment should only be made after submitting the registration form and receiving confirmation of availability.
2.1.2 Full payment is required at registration—deposits are not accepted.
2.1.3 A 1-month advance payment is required.
2.1.4 Students who have not paid in advance will not be permitted to attend class.
2.2.1 Tuition is charged at £30 per subject per month, based on 4 weeks of lessons.
2.2.2 A materials fee of £10 per subject is charged once per academic year to cover resources used in class throughout the course.
2.2.3 Therefore, your first month’s payment will be £40 per subject, followed by £30 per subject in subsequent months.
2.3.1 After your initial payment, future payments will be automatically collected on the 20th of each month, covering tuition for the following month.
2.3.2 It is the parent’s responsibility to ensure sufficient funds are available for successful payment processing.
2.3.3 A £5 late payment fee (per student) will apply. Late payments may delay your start date and risk forfeiting your place to another student.
2.4.1 Classes typically run for 4 weeks per month.
2.4.2 In months where tuition is provided for only 3 weeks (as outlined in our academic calendar), we will automatically issue a refund equivalent to 1 week’s tuition within 5 working days of receiving your payment.
2.5.1 If you join partway through a month, your payment will be applied to the following month, unless you request to start immediately.
2.5.2 If we are able to accommodate a mid-month start, your payment will cover the current month, and we will issue a partial refund for any missed lessons within 5 working days.
2.6.1 Payments are accepted for a full calendar month, regardless of attendance.
2.6.2 No refunds will be issued if a student misses a lesson for any reason, and missed lessons cannot be carried forward into the following month.
2.6.3 Similarly, no refunds will be issued if we are unable to provide tuition due to adverse weather conditions or other circumstances beyond our control (see Clause 11 for details).
2.7.1 You may cancel your subscription at any time for the forthcoming month. To avoid being charged for the forthcoming month, cancellations must be completed BEFORE the 20th day of the preceding month.
2.7.2 No refunds will be issued for any remaining days if cancellation occurs prior to or during the paid month.
2.7.3 Once cancelled, your subscription status will appear as ‘Pending Cancellation’ in your account until the next scheduled payment date (usually the 20th of each month). After this date, it will update to ‘Cancelled’, confirming that no further payments will be taken.
2.7.4 You can manage your subscription, update payment details, or cancel your plan by visiting your account dashboard: www.educatefirst.co.uk/my-account
2.8.1 After your initial payment, you may opt to pay by cash for future months by pausing or cancelling your subscription.
2.8.2 Cash payments must be made in advance and are accepted only on specific dates and times – usually on the last Saturday of each calendar month. Please contact your local EducateFirst tuition centre for exact times and dates.
2.8.3 It is the parent’s responsibility to ensure timely payment, as no reminders will be sent.
2.9.1 In the event that any payment remains outstanding, EducateFirst reserves the right to refer the matter to a legal representative and/or debt recovery agency. All costs incurred as a result of this action will be added to your account and remain your responsibility.
3.1 Students may change or cancel the classes they attend only at the end of each calendar month.
3.2 If a student opts for a new subject, they will be required to purchase educational work materials specific to that subject.
4.1 Parents may arrange a short appointment with the tutor before or after lessons to discuss their child’s progress.
4.2 One appointment every two months is recommended.
5.1 Students will be provided with essential items, which must be replenished or replaced at the student’s or parent’s expense.
5.2 All worksheets and other materials must be taken home at the end of each lesson to support ongoing learning and revision.
5.3 Workbooks must remain at the centre. If required, students may purchase additional workbooks for home use.
5.4 Any materials or personal property belonging to students must be collected within one month of their final lesson. After this period, items will be disposed of appropriately. EducateFirst cannot be held responsible for the loss of any personal belongings.
6.1 Parents/guardians are responsible for ensuring their child is dropped off and picked up from class on time.
6.2 EducateFirst and its staff cannot be held responsible for the welfare of any child outside of class hours. Parents/guardians must ensure children remain in the classroom until collected and do not leave the building during breaks or while waiting for their next lesson.
6.3 While we strive to ensure child safety, staff cannot monitor all children during break times and are not responsible for any child who is not present in class.
6.4 Parents/guardians must inform EducateFirst if their child has any learning difficulties, medical conditions, allergies, or is taking any medication.
7.1 All communication with tutors must be arranged through EducateFirst.
7.2 This applies to progress discussions and enquiries about additional tuition.
7.3 For safeguarding purposes, please do not exchange personal contact details (e.g. address, phone number, email, social media) with tutors or staff.
7.4 If you have any questions, please contact us or speak with your centre manager.
8.1 We promote positive behaviour at our tuition centres.
8.2 EducateFirst reserves the right to exclude any child, without refund, if they disrupt learning sessions.
8.3 In cases of serious misconduct or if a child poses a risk to others, exclusion may be immediate and without notice.
9.1 EducateFirst provides tuition to help students improve academically.
9.2 However, we cannot guarantee specific outcomes and are not liable for exam results or coursework marks.
10.1 By providing your details, you agree that we may store them securely in our database.
10.2 We will not share your personal information with third parties without your consent, except where necessary to deliver our services.
10.3 We may use your contact details (e.g. email address, mobile number) to send service-related updates or invite you to join our communications network, including social media platforms.
10.4 You are under no obligation to accept such invitations and may opt out of communications at any time.
11.1 We aim to remain operational during unforeseen events, but this depends on various factors.
11.2 In the event of unforeseen circumstances, EducateFirst reserves the right to cancel lessons at short notice.
11.3 Disruptions may include (but are not limited to): Snow or adverse weather, Natural disasters, Building-related incidents (e.g. fire, flood, damage), Strikes or demonstrations, Outbreaks of infectious diseases.
11.4 In such cases, the safety and well-being of students, families, and staff are our top priorities.
11.5 We will conduct a risk assessment before deciding whether to open, delay, or close early.
11.6 Decisions will be based on staff availability, safe travel conditions, and the safety of the building and surrounding areas.
11.7 We cannot operate unless minimum adult-to-child ratios are met.
11.8 We will make every effort to contact and inform parents/students promptly if our services will be affected.
11.9 No refunds will be issued if we are unable to open, open late, or close early due to these or other uncontrollable circumstances.