Student terms and conditions

Classes

1. Payments: The monthly payment indicated (£20) is per student, per subject. Each student must also purchase an educational pack (£10 per subject) which will be used throughout the academic year. Please ensure you make payment after you have completed and submitted the registration form. Payments must be made in full at the time of registration – no deposits can be accepted. Students who have not paid in advance will not be permitted to attend class. Cash payments can only be accepted on the last Saturday of each calendar month. Cash payment by post is sent at your own risk. Please ensure sufficient funds are available in your bank account before making payment – an administration fee of £10 will be applied should any payment fail to clear, including any cheques returned unpaid (bounced), cancelled or represented, and credit/debit cards or standing orders being rejected.
   
2. Subjects: Students may opt to change or cancel the classes they attend only at the end of each calendar month. Students opting for a new subject will be required to purchase an educational pack for that subject.
   
3. Responsibility. It is the responsibility of the parent/guardian to ensure their child is dropped off at, and picked up from, class in a timely matter. EducateFirst cannot be held responsible for the welfare of any child out of class hours. Similarly, we urge all parents/guardians to instruct their children not to leave the classrooms/building during break times. Although we do our utmost to ensure child safety at all times, our staff is unable to monitor all children during such breaks.
   
4. Refunds: Refunds will be issued for any lessons cancelled by EducateFirst or if your selected classes do not go ahead. No refunds can be issued if a student does not attend a class or lesson, and nor can lessons missed be carried forward into the following month. However, if a student is unable to attend due to illness AND a doctor’s note is provided, we will issue a refund or carry forward lessons as deemed appropriate. Students will not be charged for any forthcoming lessons that they are unable to attend, providing this is communicated to EducateFirst in advance of the monthly payment being made. We are unable to reverse any payment once it has gone through the accounts.
   
5. Cancellation: In the event of unforeseen circumstances, EducateFirst reserves the right to cancel lessons at short notice. All attempts will be made to contact and inform parents/students of any cancellation as soon as possible.
   
6. Liability: EducateFirst offers a service to help students perform better at school and achieve better exam grades. We are unable to guarantee success and are not liable for the outcome of any exam results or coursework marks. 
7. Books: Students who are no longer attending class must collect their workbooks and any other materials from the centre within 1 month of the date of their last lesson. After this period all books and materials will be disposed of appropriately. EducateFirst cannot be held responsible for loss of any personal belongings.

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